Returns & exchange

We want you to love what you order. If something isn't right, you can return or exchange it within 7 days of delivery, as long as it is unused and in its original condition. If we made a mistake, we will put it right at no cost to you.

An item can be returned or exchanged if:

• You contact us within 7 days of receiving your order.
• It is unused, unwashed and in the same condition you received it.
• It is in its original packaging, with all tags, seals, accessories and inserts.
• You have your order number or proof of purchase.

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or incorrect:

• Beauty, skincare and cosmetic products that have been opened, unsealed or tested.
• Lip, eye and face products, and makeup brushes, once removed from their packaging.
• Candles that have been lit, and soaps that have been unwrapped.
• Personalised items, custom hampers and the gift wrapping service.
• Items bought on clearance or marked as final sale.

If your order arrives damaged, faulty or is not what you ordered, please tell us within 48 hours of delivery and share clear photos of the item and packaging (an unboxing video helps a lot).

Once confirmed, we will send a replacement or issue a full refund — including the delivery charge — and arrange collection at no cost to you.

1 · Message us

Send your order number and reason on WhatsApp or email info@marjanimports.com.

2 · Get approval

We confirm eligibility and share the return address or arrange a pickup in selected cities.

3 · Send it back

Pack the item securely in its original packaging and hand it to the courier.

4 · Inspection

We inspect the item within 2 working days of receiving it and update you.

Please don't send items back without contacting us first — unannounced parcels can take longer to process.

Once your return is approved after inspection, you can choose:

• An exchange for the same item in another colour or size, or a different product of equal value.
• Store credit for your next order, valid for 6 months.
• A refund to your bank or mobile wallet account, once the item is back and checked.

Refunds are sent to the bank or mobile wallet account you share with us on WhatsApp.

If the return is due to our error — a damaged, faulty or wrong item — we cover all return costs. For change-of-mind returns, the customer covers the cost of sending the item back, and the original delivery charge is not refundable.

Wholesale and bulk orders follow the terms agreed for your deal. Damaged or short-shipped stock must be reported within 48 hours of delivery. See our Wholesale page or message us on WhatsApp.