Questions, answered

Tap "Ask price" on any product — WhatsApp opens with the product already named. Or send us screenshots and your delivery details. We confirm the price, the delivery charge and the payment details right there. No account needed.

Our products come in lots imported from the UK. Every item is original and in its original condition — some come with their box and some without, just as they arrive in the lot. If a box matters to you (for a gift, for example), ask us on WhatsApp before ordering and we'll tell you which pieces have one.

Every piece in this range is made by hand by women in their homes in Swat, Pakistan — traditional craft, not factory-made. No two are exactly alike; small differences are part of the charm. Ask us on WhatsApp if you would like a piece in a particular colour or size.

Yes — after a 20% advance. Every order is confirmed with a 20% advance payment, and you pay the balance in cash when your parcel arrives. You can also pay the full amount in advance if you prefer.

By Easypaisa or bank transfer. When you order on WhatsApp we send you our account details for the 20% advance (or the full amount). Your order is dispatched as soon as the advance is received.

Yes, as long as it hasn't been dispatched. Message us on WhatsApp at +92 340 2406611 with your order number as soon as possible and we'll update or cancel it for you.

Delivery usually takes 2–3 working days anywhere in Pakistan once the 20% advance is received. We are closed on Fridays, so orders confirmed on a Friday go out on the next working day.

It depends on your city and the size of your parcel. We tell you the exact delivery charge on WhatsApp when you order, before you pay anything.

Once your order leaves our warehouse we send you the courier name and tracking number by SMS or WhatsApp. You can also message us any time for a live update.

You can return or exchange unused items in their original packaging within 7 days of delivery. Just message us with your order number to get started.

We're sorry! Please send us photos of the item and packaging within 48 hours of delivery. We'll send a replacement or a full refund, and collect the damaged item at no cost to you.

For hygiene reasons, beauty, skincare and cosmetic products can only be returned if they are unopened and still sealed — unless they arrived damaged or incorrect.

Shops, salons, resellers, corporate gifting teams and event planners across Pakistan. Prices and quantities depend on the products and the size of your order.

Minimum quantities, prices and payment are agreed for each deal, depending on the products and quantity. You can mix products across our categories in one order. Just message us on WhatsApp.

Fill in the inquiry form on our Wholesale page or message our wholesale desk on WhatsApp. We'll share prices and terms for the products you need.